Terms & Conditions of Sale

Your tickets

  • No refunds can be given
  • Ticket prices includes a booking fee. Why is there a booking fee?
  • We offer ticket cancellation protection through Ticketplan Group at an additional cost per ticket - full details at ticketplangroup.com
  • If a performance is cancelled you may be offered a rescheduled date where possible, or a refund of the face value of the ticket only
  • Only one discount can apply to any one ticket
  • Anvil Arts reserves the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased
  • Tickets must not be resold at a higher price than face value. Tickets resold at a higher price become void and the holder may be refused entry
  • Printed tickets can be exchanged within the run of the same event at a cost of 50p per ticket
  • Lost or forgotten reserved seated tickets can be reprinted at a cost of 50p per ticket with proof of ID. (general admission or standing tickets cannot be reprinted)
  • We operate a resale facility on sold out performances at a cost of £1.50 per ticket. The value of the re-sale will be credited to your Anvil Arts account for future bookings within the following 12 months 

Anvil Arts Gift Vouchers

  • Gift vouchers are valid for 12 months from the date of issue
  • They can only be used to purchase tickets from Anvil Arts box office
  • Gift vouchers bought with a credit card must be sent to the cardholders' registered address
  • No refunds can be given
  • The standard booking fee will be charged on tickets purchased with gift vouchers

Admission

  • The management reserves the right to refuse admission, and to request any ticket holder to leave our buildings at any time.
  • Latecomers may be admitted at a suitable point in the performance at the discretion of the management
  • Children aged under 2 years may sit on an adult ticket holder's lap with an infant in arms ticket priced £1 each (available at selected performances only)
  • Children aged 16 and under must be accompanied by an adult ticket holder
  • By order of the licensing authority, under no circumstances shall persons be permitted to sit in any gangway which intersects the seating 

The performance

  • Photography or recording of any kind is not allowed
  • Please switch off mobile phones, muffle coughs, and refrain from unwrapping sweets during the performance to ensure that it is enjoyed by all
  • Please be aware that other members of the audience may stand up during the performance
  • If you experience problems during a performance please contact a steward so that we can do our best to resolve the issue at the time

General

  • Artists, programme and performance details are correct at the time of sale or print publication, but changes may be unavoidable
  • Anvil Arts or its agents may carry out film or sound recording in or around our venues. By purchasing tickets you consent to you and your party being included in any recording, and to its exploitation, without payment
  • Any complaints should be addressed in writing to the Chief Executive

Ticket sales for external events

  • Anvil Arts occasionally acts as a box office for external events. These events are not promoted by Anvil Arts and we take no responsibility for any aspect of their programme or operation. Any queries should be directed to the promoter concerned.